WiFi Management

If your router is a TR-069-managed model that your ISP has linked to your account, the WiFi tab lets you change your wireless name (SSID) and password without opening the router’s admin page or calling support. You can also reboot the router remotely if it gets stuck.

The feature works with Cudy WR1200, WR1300, WR300, and any other CWMP-compliant router that’s been linked by the operator. If you don’t have a managed router, the WiFi tab shows “No router linked to your account”.

How to get here

After login, from the portal:

• Sidebar → WiFi
• Direct URL: /customer/wifi
• Mobile app: More → WiFi

The tab is visible to every customer, but the form only appears when there’s a CPE device linked to your subscriber row.

Layout

The WiFi page has three sections:

Section	What it shows
Router status	Manufacturer, model, online indicator, last-seen time.
WiFi settings	SSID + password + channel for 2.4 GHz, plus the same for 5 GHz on dual-band routers.
Actions	Reboot button, change-WiFi save button.

What you can change

Field	Notes
SSID (2.4 GHz)	The wireless network name on the 2.4 GHz band.
Password (2.4 GHz)	WPA2 / WPA3 password. Minimum 8 characters.
SSID (5 GHz)	The wireless network name on the 5 GHz band (dual-band routers only).
Password (5 GHz)	WPA2 / WPA3 password (dual-band routers only).

What you can not change from the portal:

• Channel (the router auto-selects or your ISP sets it).
• WPA mode (controlled by the ISP).
• Hidden network toggle.
• MAC filter, port forwarding, DHCP range — none of these are exposed to the portal.

If you need more control, ask your operator to open your router’s admin page for you, or escalate to support.

How the change actually applies

When you click Save WiFi Settings, the portal does not talk to your router directly. Instead:

1. The portal creates a set_wifi task in the operator’s database — task_type=set_wifi, status pending.
2. The portal sends a connection request to your router using the ACS connection-request URL (HTTP with digest auth).
3. Your router calls home to the operator’s ACS — usually within 5 seconds.
4. The ACS pushes a SetParameterValues SOAP request with the new SSID / password values.
5. Your router applies them and sends a confirmation back. The task status flips to completed.
6. The portal polls the task status every 2 seconds and shows you the result.

End-to-end time: typically 5–15 seconds. The portal shows a progress indicator and final success / failure toast.

Note

Your WiFi clients will disconnect when the SSID changes, then reconnect to the new name after you join it on each device. Take note of the new SSID and password before saving — most devices don’t auto-reconnect to a renamed network.

Task statuses

Behind the scenes, every WiFi change goes through four possible states:

Status	Meaning
pending	Task created, waiting for the router to call in.
in_progress	Router connected to the ACS and is applying the change.
completed	Router confirmed the change succeeded.
failed	Router rejected the change or didn’t respond. The error message appears in the UI.

The portal polls the task status and shows the appropriate message. If it stays pending for more than 60 seconds, your router probably isn’t reachable — try a Reboot first.

Reboot

The Reboot Router button sends a reboot task via the same mechanism. The router gets the command on its next ACS check-in, reboots, and reconnects after ~60 seconds. The portal shows:

Reboot command sent — router will restart within 60 seconds

You’ll lose internet for ~1 minute. Useful when:

• WiFi is acting up and you can’t reach the router admin page.
• A WiFi change didn’t apply and you want a clean restart.
• The router is hung and ping isn’t responding.

Dual-band routers

Routers with 2.4 GHz and 5 GHz bands show two sets of SSID / password fields. You can:

• Use the same SSID on both bands (clients auto-pick the better one).
• Use different SSIDs (e.g. Home-2G and Home-5G) so you can manually pick.

The portal queries the 2.4 GHz band first, then the 5 GHz band. Single-band routers (like the Cudy WR300) only show one set of fields — the 5 GHz query fails gracefully and the row is hidden.

Common workflows

Changing your WiFi password

1. WiFi → look at the Password (2.4 GHz) field. Type the new password (≥ 8 characters).
2. If you have a dual-band router, set the Password (5 GHz) to the same value (or a different one).
3. Click Save WiFi Settings.
4. Wait 5–15 seconds — progress shown on screen.
5. Status flips to completed. On each device, forget the old WiFi and join with the new password.

Renaming your WiFi network

1. WiFi → change SSID (2.4 GHz) to the new name (max 32 chars, no special characters).
2. Optionally change the 5 GHz SSID.
3. Save. Wait for completed.
4. Your devices will all disconnect (the old network no longer exists).
5. On each device, find the new SSID and reconnect with the existing password.

Rebooting because WiFi isn’t working

1. WiFi → click Reboot Router. Confirm.
2. You’ll lose internet for ~60 seconds.
3. The router comes back up. Try the WiFi change again.
4. If the router doesn’t come back online within 5 minutes, it may need a power-cycle (unplug it for 30 seconds). Failing that, open a Support Ticket.

Common errors

Status / toast	What it means	What to try
failed: parameter not supported	Your router doesn’t speak the WiFi parameter path the ACS used. Old firmware or unusual model.	Open a support ticket — your ISP may need to update firmware.
failed: connection request failed	The ACS couldn’t reach your router. Usually means port 7547 (TR-069) is blocked or the router is offline.	Reboot the router. If still failing, your ISP needs to check the link.
Stays pending forever	Router isn’t calling home.	Reboot it. If still pending, the router may not be enrolled in TR-069 — check with your ISP.
Password must be at least 8 characters	Self-explanatory. WPA2 needs ≥ 8 chars.	Use a longer password.

Security note

WiFi passwords sent through this form are transmitted over the same HTTPS connection as everything else in the portal, then handed to the ACS, which pushes them to the router over TR-069 (which is sent over HTTP from the router’s side, secured by the ACS being on the operator’s network).

The router stores the password in plain text in its config (this is how WPA works — there’s no way to hash it because it has to be reapplied to derive the PMK). This is normal — your router does the same thing whether you change the password from the portal or from the router admin page.

Permissions

The WiFi tab has no permission gates. Visibility is based on whether the operator has linked a cpe_devices row to your subscriber. If they have, the form is visible. If not, you see “No router linked to your account”.

If you have multiple devices behind one PPPoE session (rare — usually one router per home), only the linked one is shown. Ask your ISP to link the correct device if you see the wrong one.

Related pages

• Dashboard & Live Traffic — check whether the router is online.
• Support Tickets — escalate WiFi problems that can’t be fixed from the portal.
• Parental Controls — separate but related (also at the network level).
• Customer Portal Overview — the rest of the portal.
• Admin → CPE Devices — operator view of the same routers.